FAQ

Do you have a question about the ticket sales? Or maybe you want to know more about the registration process for volunteer jobs. Take a look at the FAQ. If your question is not in the list send us your question via the form below.

Tickets

How can I order tickets?

You can book e-tickets via the website which will then be emailed to you. You can also opt for a ‘fan’ ticket, which will be sent by post.

How do I pay?

The Eventim system accepts payments by iDeal and by credit card.

Are tickets personalized?

The tickets are in the name of the buyer but this is irrelevant for visitors and names will not be checked when entering the stadium.

Can I leave the tournament and come back later in the day?

Yes. If you leave the event early you will be given a card to get back in. When you return, you will have to show both this and your regular ticket.

What does my ticket give access to?

A passé-partout gives entry to all the matches at the Wagener stadium. A day ticket gives entry to all the matches at the Wegener stadium on the day in question.
The passé-partouts include a seat number. The other tickets are allocated to a certain section of the stadium with free seating within that

Can I buy a reduced price ticket just to see a match featuring a particular team?

No. The day tickets are for a full day’s matches.

Something went wrong with my reservation or payment via Eventim. What should I do?

Get in touch with the Eventim Customer Contact Center via 0900-1353 (€0.45 per minute).

I have bought tickets but I can’t come after all. Can I return them?

No. Tickets cannot be returned to either the KNHB or Eventim. Nor can they be sold to someone else.

Can I buy tickets anywhere else?

Eventim is the only official ticket supplier for the Rabo EuroHockey Championships 2017. You may come across tickets being sold elsewhere for higher prices. The KNHB takes no responsibility for this.

Volunteers

How many days am I expected to volunteer?

The organisers would prefer it if volunteers can help out during the entire tournament, so priority will be given to those who can work every day. The minimum period of availability is five days.

Will I be on duty all day?

That depends on what you do. Duties will be organised in two shifts per day but given the nature of the tournament, some shifts may over-run. The organisers will try to limit this as much as possible.

Will I be paid?

No, volunteers are not paid

Will I get special clothes to wear?

Yes, volunteers will be given special clothing to wear.

Are meals included?

Yes. Each volunteer will be given one hot meal (lunch or dinner) plus non-alcoholic drinks per shift.

I am allowed to watch matches with my volunteer accreditation?

The accreditation for volunteers includes access to the stadium but we do expect volunteers to restrict visits to when they are off duty. The volunteer pass does not give access to the tournament on days when the volunteer is not on duty.

Do you have another question?